OUR TERMS OF SERVICE

These Terms of Service ("Terms") govern your use of our website, products, and services ("Services"). By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.

Introduction

Möels&Co is a brand of Madman & Fatman LTD, a company registered in England and Wales under company number 13086323, with its registered office at 128 City Road, EC1V 2NX, London, United Kingdom. The following terms and conditions apply to all transactions conducted through our website.

Eligibility

By using our Services, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction and that you are legally capable of entering into binding contracts.

Orders and Payment

Order Acceptance: All orders are subject to acceptance by Möels&Co. We reserve the right to refuse any order for any reason, including product availability or errors in pricing.

Pricing: Our prices exclude VAT and customs duties, which are managed by DHL prior to delivery. We do not accept returns or offer refunds if the customer refuses to pay these additional taxes.

Payment: We accept payment through various methods, including credit/debit cards and other payment gateways as specified on our website. Payment must be received in full before your order is dispatched.

Shipping and Delivery

Shipping: Shipping costs are included in the product price.

Delivery: Delivery times are estimates and may vary depending on your location. Möels&Co is not responsible for delays caused by customs or other factors beyond our control.

Returns and Exchanges

Returns: We do not accept returns or offer refunds if the customer refuses to pay the additional taxes (VAT and customs duties) managed by DHL. If there is an issue with your order unrelated to these taxes, please contact us for assistance.

Exchanges: Exchanges are subject to product availability. Please contact us for assistance with exchanges.

Product Warranty

Warranty: Our timepieces come with a 3-year international limited warranty covering manufacturing defects. This warranty does not cover damage resulting from misuse, accidents, or unauthorised repairs.

Claims: To make a warranty claim, please contact us to describe the issue.

Intellectual Property

All trademarks, logos, designs, and content on our website are the intellectual property of Madman & Fatman LTD. You may not use, reproduce, or distribute any content without our prior written consent.

Limitation of Liability

Möels&Co will not be liable for any indirect, incidental, or consequential damages arising from your use of our Services. Our liability is limited to the purchase price of the products you ordered from us.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to the Terms

Möels&Co reserves the right to update or modify these Terms at any time without prior notice. Any changes will be posted on our website, and your continued use of our Services constitutes acceptance of the updated Terms.

Contact Information

If you have any questions or concerns about these Terms, please contact us.

Last updated: September 2024