Yes, you do. Customs duties, and any other taxes are the customer's responsibility. Möels & Co. is not responsible for regulatory compliance within your country related to local taxes and duties. We cannot provide an estimate of these costs in advance because customs duties and tax rates vary from country to country. Please check with your local customs or use the link below to ensure you are aware of all importation costs before making your purchase.

https://www.simplyduty.com/import-calculator/

Note: Please note that Switzerland is a non-EU country. EU and UK customers must pay VAT additionally, from 19% to 27%. Möels & Co. is not liable for any delays caused by the customs clearance process in overseas countries, and we do not facilitate communication with local authorities or cover the cost of replacing any of our timepieces held by your local authorities.

It's in Switzerland where we process all new incoming merchandise from our national and international suppliers and from there, everything is run through Swiss quality control before being sent out to our customers all over the world. By having our fulfilment centre in central Europe our goal is to ensure your Möels is quickly and safely in your hands.

No, we ship all parcels once a week, specifically on Wednesdays. To ensure your order is included in the upcoming shipment, we kindly request that you place your order before Sunday at midnight CET (Central European Time). Orders received after this deadline will be shipped the following week.

We ship to most countries, with the exception of the following: Russia, Ukraine, North Korea, Venezuela, Cuba, Nicaragua, South Africa, Côte d’Ivoire, Iran, Sierra Leone, Myanmar, Liberia, Lebanon, Sudan, Iraq, Syria, Zimbabwe, Nigeria, Crimea, Ghana, Kazakhstan, Kyrgyzstan, Belarus, and Afghanistan.

Note: Despite the shipping restrictions, customers from these countries still have an alternative delivery option. They can use parcel forwarding companies by placing an order, filling in the seller’s details as the consignor, and making the payment. The courier company will then collect the parcel from us and ship it to you.

A Certificate of Origin (CO) is an international trade document that certifies that goods in a specific export shipment are wholly obtained, produced, manufactured, or processed in a particular country. It confirms the 'nationality' of the product and serves as a declaration by the exporter to fulfill customs or trade requirements. COs are requested by customs, banks, private stakeholders, and importers for various purposes.

Note: If your country requires a CO, an additional fee of £275 will be charged before we can ship your timepiece. We want to ensure our customers are fully informed upfront about any additional costs associated with their orders to prevent frustration and misunderstandings.

We primarily work with DHL Express for our shipping needs. Depending on the destination, we may also use other trusted courier services. Orders within Switzerland are shipped by Swiss Post, known for its exceptional reliability and punctuality. All parcels can be easily tracked throughout their journey.

After your order departs our fulfilment centre in Switzerland, you'll receive an email with a tracking number to monitor your parcel's progress. Typically, delivery takes 2 to 4 working days within the EU and 5-10 working days for overseas destinations.

Absolutely. Once your order is processed we will send you a tracking number via email.

It is our aim that every Möels timepiece arrives in perfect condition but if for some reason you receive it flawed or damaged, we will exchange it for a new one or arrange a return and process a full refund for the defective item. If we can not arrange a pick up in your country, we kindly ask you to ship it to us. Shipping costs for defective products will be refunded to customers. However, returns that do not meet our return policy will not be accepted. We will pay for the shipping and give you a full refund, as long as your returned item meets our terms and conditions below;

1- Before you start a return, please take some photos of the damaged item and send it to our email hello@madmanfatman.com no later than 2 working days after delivery.

2- Please return the timepiece unused and in the original packaging, including invoice and all labels and tags intact.

3- Returned timepieces must have no visible signs of wear or use.

4- Returned timepieces that are damaged by the customer will not be accepted.

5- Return shipping must be done by a trustworthy courier company with a tracking number.

6- Returns received after 14 days of original receipt may be accepted at the discretion of Möels & Co. credit only.

7- While the package does not arrive at our premises, it remains the customer’s responsibility.

We aim to process your refund within 14 days of receiving your order. Please allow an additional week for this to be processed.

NOTE: Möels & Co. will not refund any duties or taxes paid by customers if a timepiece is returned for a refund. It is the customer’s responsibility to contact the shipping company directly and request any tax or duty refund for imported goods that have subsequently been returned. If you simply want to return the timepiece for any other reasons, disputes regarding the complaint may be referred to the Consumer Protection Rights in The UK. https://www.gov.uk/consumer-protection-rights

No, we do not accept returns or offer refunds for items purchased from our Outlet store. These items are sold at a special discounted price and are considered final sale. If you want to have access to our regular return/refund policies, we kindly recommend shopping in our web store.